Shipping Policy

Last Updated: 2 October 2026

Thank you for shopping with MATCHARO, a brand operated by MKA Food & Beverage Sdn. Bhd.

This Shipping Policy applies to orders placed through our official online store.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends, public holidays, promotional campaigns or peak periods may require additional processing time.

Delivery Time

Estimated delivery times after your order has been shipped are:

Peninsular Malaysia: 1–5 business days
Sabah & Sarawak: 3–7 business days

Delivery times are estimates and may vary depending on the courier, delivery location, weather conditions, public holidays and other circumstances beyond our reasonable control.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before payment.

Free or discounted shipping may be offered during selected promotional periods and may be subject to minimum spending or other conditions.

Order Tracking

Once your order has been shipped, tracking information will be provided where available.

Please allow some time for the courier's tracking system to update after your parcel has been collected.

Delivery Information

Please ensure that your name, contact number and delivery address are complete and accurate before placing your order.

We may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you need to change your delivery information, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Failed Delivery & Returned Parcels

If a parcel cannot be delivered due to an incorrect address, unsuccessful delivery attempts, the recipient being unavailable or failure to collect the parcel, it may be returned to us.

Additional shipping charges may apply if redelivery is requested.

Lost or Damaged Parcels

If your parcel appears to be lost, damaged during delivery or has not arrived within a reasonable period, please contact us so that we can investigate with the courier.

For damaged parcels, please provide clear photos or videos of:

• The external parcel packaging

• Shipping label

• Product packaging

• Damaged product(s)

Please report damaged, incorrect or missing items within 7 days of receiving your order.

Verified issues will be handled in accordance with our Return & Refund Policy.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery with your order number and supporting photos or videos.

Once verified, we will arrange an appropriate replacement, refund or other resolution.

Third-Party Marketplace Orders

Orders placed through third-party marketplaces or retailers, including Shopee, Lazada and TikTok Shop, may also be subject to the respective platform's shipping and delivery policies.

For these orders, please submit any shipping-related requests through the platform where required.

Contact Us

For shipping enquiries, please contact:

MKA Food & Beverage Sdn. Bhd.
Brand: MATCHARO

Email: ecommerce.matcharo@mkafnb.com
WhatsApp / Telephone: 011-5689 9539

Please include your order number when contacting us so that we can assist you more efficiently.

Nothing in this Shipping Policy limits any rights available to consumers under applicable Malaysian law.